STRATEGIC CUSTOMER SERVICE
HOW TO FIND AND WIN NEW BUSINESS
Your company must adopt the strategy of intense Market
Penetration for fast growth. Programme of Finding and Winning New Business
teaches the feverish pursuit of new business leads while you hold tight to the
customers you have on hand....more....
TIME MANAGEMENT
AND
PERSONAL EFFECTIVENESS
Managers and executives must consistently add more value, in
the limited time they have on hand, just to remain in contention today. To
achieve beyond the ordinary, managers must have the special skills for, and an
acute sense of, time use. The central focus is how to mange oneself for time
effectiveness.....more....
MANAGING PERSONAL CAREER AND FINANCIAL FORTUNES
This course is for young managers and professionals in the
salary employment, especially about age 30 and over. Young people must
understand that given the current work practices and experiences, it is an
obligation to get an early, direct and strong grip of the career, business life
and financial fortunes for personal progress.....more....
STRATEGIC CUSTOMER SERVICE MANAGEMENT
This course provides the essential tools with
which to develop and manage strategic customer focusing. Using customer-support
technology, as well as employee training and retraining. The course will also
help to redefine all position specifications toward achieving customer-support
accountabilities. We invite you to participate in it.....more....
CONTINUOUS
AND MEASURABLE
PROCESS IMPROVEMENT
The continuous challenge of high
productivity and growth can be met with the development and sustainance of
‘health’ processes. A healthy process is one that is cost effective, returning
high quality and quantity of work. It is also customer oriented. It must be
nimble and fast to apply. This package focuses on process analysis that is easy
to renew and redesign. Given Management commitment, process management requires
identification of critical success factors and a strong cross-functional focus. .....more....